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BlackBerry outage leaves company with a black eye

»Posted by on Oct 14, 2011

BlackBerry outage leaves company with a black eye

It’s official: That BlackBerry outage was the worst in the company’s history. And the PR crisis part is a doozy, too. The BlackBerry outage left users in the Middle East, Europe, parts of South America, Canada, Africa and the United States without service for a total of three days. This major outage could cost Research In Motion more than $100 million. But that’s just the half of it. The BlackBerry outage comes just as Apple’s new phone debuts with record sales. Even though the iPhone and Droid phones have long been slicker than BlackBerry, BlackBerry users have rationalized the phone was better for business because of its email capabilities and other functionalities geared for business. But nothing is more vital in business than...

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